Change plan — upgrade or downgrade
What this is about
You move from one plan to another, or from monthly to yearly payment. Every change to a running subscription goes through the Stripe customer portal, not through Picasi itself.
When a change takes effect
| Change | Takes effect |
|---|---|
| To a larger plan | Immediately |
| To a smaller plan | At the end of the paid period |
| From yearly to monthly payment | At the end of the paid period |
The principle behind it: what you have already paid for, you keep. That is why only an upgrade takes effect at once.
How to do it
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Open billing
Click Workspace settings at the bottom of the sidebar, then Billing.
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Manage subscription
In the Your subscription card, click Manage subscription.
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Change the plan in the customer portal
Picasi forwards you to the Stripe customer portal. There you pick the plan you want and confirm the change. Stripe shows you beforehand what falls due.
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Back to Picasi
After the change the customer portal returns you to the billing page. The Your subscription card shows the new state.
Result
On an upgrade the new limits apply immediately. On a move downwards you keep the previous limits until the end of the paid period; after that those of the new plan apply.
If the customer portal does not open
If Picasi says Billing unavailable, Stripe did not answer the request. Try again in a moment. If it stays that way, contact support — the error is logged on our side.