How do I reach Picasi support via chat?
Short answer
Inside the signed-in Picasi app you’ll find a chat widget in the bottom right corner. Clicking it opens the direct support channel. Replies typically arrive within a few hours during business hours. For urgent matters or security-relevant issues, also use support@picasi.com.
Details
Where the widget appears
The chat widget is visible across all areas of the app once you’re signed in — bottom right, as a small icon button. It does not appear on the marketing site (picasi.com) or in the docs.
What to ask in chat
- Questions on usage, configuration, or reports
- Bug reports (a short description plus the affected source or URL is enough)
- Feature requests and prioritization feedback
- Billing or plan questions (we forward internally)
What’s better sent by email
- Security topics (a potential vulnerability, a suspected account compromise): send directly to
security@picasi.com. - Data-protection requests under GDPR (access, deletion): send directly to
privacy@picasi.com. - Contractual or legal matters: send directly to
contact@picasi.com.
Response times
- Chat: usually within a few hours during business hours (Mon–Fri, 9:00–18:00 CET).
- Email: within one business day.
- Critical outages: see the status page at
status.picasi.com.
If you can’t see the chat
- Not signed in: The widget is only active in the signed-in app.
- Ad blocker: Some aggressive blockers filter the chat script. Check the blocker rules for
picasi.app. - Corporate firewall: Some corporate firewalls block chat providers. Talk to your IT team or use email as an alternative.