Why does my logo not appear?
Short answer
Most often the plan is too small. And one place is the wrong one: in graphics your logo does not appear, it stands on the pages of the dossier PDF.
Details
The plan carries no white-label. Below Pro, colors and logo stay stored but are not delivered. The brand settings then show Unlock your own brand instead of the fields.
The receiving Workspace is too small. The agency brand only arrives at Workspaces on Pro or Premium. If none of them is on such a plan, the agency’s brand page says so openly.
No signal color. A logo alone makes no brand. Without a signal color in the profile everything stays with the Picasi palette, the logo included.
The wrong place. Under every graphic stands the source line with the Picasi logo. That stays. Your logo appears on the PDF pages.
The wrong ground. Anyone who stores only the logo for light surfaces gets it on a dark ground too. A dark logo is then hard to see there. Upload a Logo for dark surfaces as well.
An old state. Dossiers already produced keep their appearance. The new brand takes hold for what you produce afterwards.
If that does not help
Check the file: SVG or PNG, at most 1 MB. If a file is rejected, Picasi says so straight away on upload. If it stays that way, contact support.